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Privacy Policy

Effective Date: April 8th, 2026
Last Updated: April 8th, 2026

1. Overview

Rely-IQ, LLC (“Rely-IQ,” “we,” “our,” or “us”) provides a workforce enablement platform (“Platform”) and related services designed to help organizations manage device logistics, onboarding and offboarding workflows, inventory, and employee experience (collectively, “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect information when customers (“Customers”) and their authorized users (“Authorized Users”) access or use our Platform and Services.

This Privacy Policy applies to: (a) Customers using the Platform, (b) Authorized Users accessing the Platform on behalf of a Customer, and (c) visitors to our website (the “Site”).

By using our Platform or Services or otherwise accessing the Site, you agree to the terms and conditions of this Privacy Policy and any updates we make to it. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY YOU MUST IMMEDIATELY CEASE ANY ACCESS OR USE OF OUR SERVICES. If you do not understand any aspects of our Privacy Policy, please feel free to contact us as described at the end of this Privacy Policy.

2. Our Role as a Service Provider

For most data processing activities, Rely-IQ acts as a service provider (or “processor” under data protection laws) on behalf of our Customers.

  • Customer (Controller): Controls what data is submitted, determines how it’s used, and is responsible for compliance with data protection laws regarding employee data.
  • Rely-IQ (Processor): Processes data only as instructed by the Customer to deliver our Services.

Customer Data” means all data submitted to the Platform by the Customer or its Authorized Users, including employee Personal Data necessary for device logistics and onboarding.

“Personal Data” means any information that may be used, either alone or in combination with other information, to personally identify an individual or as otherwise defined by applicable state laws.
For our own business operations (marketing, website analytics, Customer account management), Rely-IQ acts as a data controller.

3. Information We Collect

A. Customer Data (Processed on Behalf of Customers)
We process data that Customers submit to facilitate device management and logistics Services or otherwise interact with the Platform, which may include:

  • Employee name, work email, and phone number,
  • Shipping/delivery addresses (business or home, as directed by Customer),
  • Employee identification numbers,
  • Device identifiers (serial numbers, asset tags),
  • Device assignment and status information,
  • Shipment tracking and delivery confirmation data,
  • Inventory and procurement records,
  • Onboarding and offboarding workflow status,
  • Administrative user account information (names, emails, roles),
  • Communications and interactions with us,
  • Responses and feedback to surveys or questionnaires, and
  • Custom fields added by the Customer.


Prohibited Uploads:
The Platform is not intended to be used to upload, store, or process sensitive Personal Data, and users are expressly prohibited from uploading any such data including: (a) Social Security Numbers or government-issued identification numbers, (b) compensation, salary, or benefits information, (c) performance reviews or disciplinary records, (d) medical, health, or disability information, or (e) background check or credit information.

B. Account and Usage Information

We may collect:

  • Login credentials and authentication data,
  • Platform usage activity,
  • System logs and diagnostics,
  • Support interactions, and
  • Products or Services purchased, obtained or considered from Rely-IQ.

C. Device and Technical Information

We may collect:

  • Your IP address and location information.
  • Your browser type and device information,
  • Access timestamps, and
  • Platform performance data.

D. Website Data

If you visit our Site, we may collect:

  • Contact form submissions,
  • Marketing engagement data, and
  • Cookies and analytics data.


4. How We Use Information

Rely-IQ processes Personal Data and Customer Data solely to provide and improve the Services, including for:

  • Device Provisioning and Delivery: To procure, configure, and ship devices (laptops, monitors, peripherals) to employees at their specified locations.
  • Employee Onboarding/Offboarding: To automate device deployment when employees join Customer and device retrieval when employees leave Customer’s organization.
  • Provision of IT Support Services: To provide Tier 1 help desk support, troubleshoot device issues, and coordinate repairs or replacements.
  • Shipment Tracking and Logistics: To track device locations, confirm deliveries, and manage returns/retrievals.
  • Branded Merchandise Fulfillment: To deliver Customer-branded welcome kits, merchandise, and promotional items to employees of Customer.
  • Platform Administration: To provide Customer administrators with visibility into device inventory, employee device history, and workflow status.
  • Billing and Invoicing: To calculate monthly charges and process Customer payments.
  • Communication: To send transactional emails (order confirmations, shipping notifications, support ticket updates) to Customer employees and Customer administrators.
  • Platform Security and Fraud Prevention: To authenticate users, detect unauthorized access, and maintain system security.
  • Service Improvement: To analyze platform usage patterns and improve our services (aggregated/anonymized data only).
  • Marketing: Using website‑based tracking technologies to support interest‑based advertising and retargeting of prospective customers.
  • Platform Operations: To provide, operate, support and maintain the Platform.
  • Legal and Regulatory Compliance: To process data as necessary to comply with applicable laws, regulations, and lawful governmental or regulatory requests.


Notwithstanding anything else in this Privacy Policy, we may use, disclose, and otherwise process aggregate and deidentified information related to our business and the Services with third parties for quality control, analytics, research, development, and other legal purposes.

5. What We Do NOT Do

Rely-IQ does not:

  • Sell or rent Personal Data or Customer Data,
  • Access or monitor the contents of Customer devices,
  • Store corporate files or internal business data from devices, or
  • Use Customer Data or Personal Data for advertising purposes.

We only access device-related data when explicitly requested, such as during device wiping or retirement services.

6. Data Sharing and Disclosure

We may share Personal Data and Customer Data with:

A. Service Providers

Third parties that help us operate the Platform, such as:

  • Cloud hosting providers,
  • Device vendors and suppliers,
  • Merchandising partners,
  • Payment processors,
  • Communication service providers,
  • Shipping and logistics partners, and
  • IT and infrastructure vendors.


B. Customer-Directed Sharing

We share data as instructed by the Customer.

C. Legal Requirements

We may disclose Personal Data and Customer Data when required by law, such as:

  • In response to a valid subpoena, court order, or legal process,
  • To comply with government or regulatory requests,
  • To protect the rights, safety, or property of Rely-IQ, our Customers, or others, or
  • To prevent fraud, security threats, or illegal activity.


7. Third-Party Sites

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or websites that may be displayed to you in search results or within the Site that may include third-party services, or other websites linked from our Site. This Privacy Policy does not cover the information practices of other companies and organizations who advertise our Services, who may use cookies, pixel tags and other technologies to serve and offer relevant ads, and for whom you follow an advertisement to request additional services.

8. Data Security

We maintain reasonable safeguards using industry standard technology to heighten the security, accuracy and privacy of any data we have collected, and we have put in place reasonable precautions to protect information from loss and misuse. While we implement these measures, please note that 100% security is not possible, and we cannot guarantee that the security measures we have in place to safeguard data will never be defeated or fail, or that those measures will always be sufficient or effective.

9. Data Retention

Personal Data and Customer Data is retained by Rely-IQ no longer than necessary to fulfill the purposes set out in this Privacy Policy, unless a longer retention period is required (such as under applicable contracts with clients or business partners) or permitted by law (such as tax, accounting, or other legal requirements). Aggregated and/or de-identified data may be retained by us indefinitely for analytics and service improvement purposes.

10. Individual Rights

Depending on your location and how your Personal Data is processed, you may have certain rights with respect to Personal Data. Where we process Personal Data on behalf of our customers in connection with the Platform, we do so solely as a service provider or processor, and our customers determine how that data is used and are responsible for responding to requests relating to such data. Accordingly, requests regarding Personal Data processed through a customer’s use of the Platform should be directed to that customer.

In other contexts—such as when you interact with us directly as a site visitor, prospect, or account contact—we process Personal Data for our own business purposes. In those cases, you may contact us at info@rely-iq.com. Any requests will be addressed as appropriate in light of the nature of the data at issue and applicable requirements.

11. Choices about your Information

You have choices about how we use your Personal Data. From time to time if you have supplied your email address, we may send you marketing or informational emails. If you prefer not to receive any or all of our marketing and promotional communications, you may opt-out of these communications by following the opt-out prompts on these communications. You also may ask us not to send you other marketing or informational communications by contacting us as specified in the Contact Information section below, and we will honor your request. Please note that even after you are removed from our marketing lists, we may still send you non-promotional communications, such as responding to your support requests.

12. Children’s Privacy

Rely-IQ’s Platform is designed for use by businesses and is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we learn we have inadvertently collected such data, we will promptly delete it. If you are the parent or guardian of a child who has provided us with their Personal Data, you may contact us using the contact details set out below to request that it be deleted.

13. California Privacy Rights

Under California’s “Shine the Light” law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of Personal Data, such as name, e-mail and mailing address and the type of services provided to the Customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes; and (b) the names and addresses of all such third parties.

To exercise these rights, contact us at info@rely-iq.com. We will verify your identity before processing requests.

14. Cookies and Tracking Technologies

We and our third-party providers use cookies, pixel tags, and other similar tracking technologies to collect data about you when you use the Site (“Usage Data”). We may allow third parties to collect this Usage Data on our behalf through such tools and to retain and use this Usage Data themselves. We use this Usage Data to, for example, analyze and understand how you access, use, and interact with us through the Site, Platform and Services, to identify and resolve bugs and errors in the Site, Platform and Services, to assess, secure, protect, optimize, and improve the performance of the Site, Platform and Services, to support analytics and marketing activities, and to personalize content in the Site, Platform and Services. We may also aggregate such information to analyze trends, administer the Site, Platform and Services, and gather broad demographic information.

Types of cookies we use:

  • Strictly Necessary: Required for Platform operation (cannot be disabled).
  • Functional: Remember your preferences and settings to enhance user experience.
  • Analytics: Help us understand how you use the Platform (for example, through tools such as Google Analytics).
  • Advertising: To assist us with targeted advertising.


Third Party Analytics & Marketing Partners:

  • Marketing & Retargeting Tools: We use LinkedIn’s Insight Tag to measure the effectiveness of our LinkedIn advertising campaigns and to serve targeted ads to visitors who have previously visited our Site. LinkedIn may link this information to your LinkedIn profile and use it for its own purposes in accordance with LinkedIn’s Privacy Policy. You can opt out of LinkedIn’s use of cookies for advertising purposes through your LinkedIn account settings or by visiting the Digital Advertising Alliance’s opt-out page at http://optout.aboutads.info.
  • Google Analytics: We use Google Analytics to analyze usage patterns and improve our Site and Services. Google Analytics collects information such as how often users visit our Site, what pages they visit, and what other sites they used prior to visiting. Google may link this information with your Google account. You can learn more about Google’s practices at https://www.google.com/policies/privacy/partners/ and opt out through the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

 

Your choices: Customers and Authorized Users may adjust their browser settings to block or delete functional cookies or opt out of analytics cookies from the pop-up cookie banner on Rely-IQ’s website at https://www.rely-iq.com.

15. Changes to This Privacy Policy

We reserve the right to revise or update this Privacy Policy at any time, and you should periodically read the Privacy Policy to learn of any revisions or updates. If the revision or update is material, we will provide Customer administrators notification via email; however, for non-material revisions or updates, we will notify you by posting the revised or updated Privacy Statement and its “Last Updated” date on the Site. Using the Site or Services thereafter constitutes your agreement to and acceptance of the Privacy Policy and its revisions or updates.

16. Contact Information

Rely-IQ, LLC
PO Box 610
Spartanburg, SC 29304
United States

For privacy-related questions:
Email: info@rely-iq.com

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